Refund policy

We accept returns only for products that are defective, damaged, missing, or different from what you ordered. Most return requests must be raised within 48 hours of delivery. For products that are not as described, the issue must be reported within 24 hours of delivery.

To be eligible for a return, the product must be unused, unwashed, and in its original condition and packaging. All original tags, labels, accessories, and invoices must be included with the returned product.

To start a return, please contact us at hello@corvio.in with your order details and information about the issue. For damaged, defective, or missing-item claims, an unboxing video is mandatory.

If your return request is approved, we will provide instructions for returning the product. Return shipping charges will be covered by us when the return is due to a defective, damaged, missing, or incorrect product.

You can contact us for any return-related questions at hello@corvio.in. Our support hours are Monday to Saturday, 9 AM to 7 PM.

Damages and issues

Please inspect your order immediately upon delivery and contact us if you receive a defective, damaged, missing, or incorrect product.

For damaged, defective, or missing-item claims, an unboxing video is required to help us verify the issue and process your request.

Please report the issue within 48 hours of delivery. If the product is not as described, the issue must be reported within 24 hours of delivery.

Exceptions / non-returnable items

We do not accept returns for change of mind or personal preferences, including changes in color, size, style, design, or appearance.

We also do not accept returns for products that have been used, washed, altered, tampered with, or damaged after delivery.

Custom-printed or personalized products cannot be cancelled or returned once the order has been placed, except where the product is defective, damaged, missing, or different from what was ordered.

Exchanges

Exchanges are available only when the product received is defective, damaged, missing, or different from what was ordered.

The replacement will be processed after the returned product and the reported issue have been reviewed and approved.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected. The inspection and approval process may take up to 2 business days after the return is received.

If approved, the refund will be processed to your original payment method within 7 business days of approval. The overall refund process generally takes around 7–10 business days.

If the returned product does not meet the return conditions or the reported issue cannot be verified, the return or refund request may be rejected.